Find Your Next Career at Actable

At Actable (www.actabledata.com) we are redefining marketing services by putting the customer at the center of our world. As we define a new business category, the Customer Data Agency, we turn the old, channel-driven marketing paradigm inside-out. Our customer-first approach strengthens, expands and enhances our clients’ relationships with their customers, and is built around the core data disciplines that are required for marketing success in the digital age: collection, organization, activation, enrichment, and optimization. 

Our results-oriented culture is built on a diverse set of skills possessed by a collaborative and forward-looking team who are hungry to deliver solutions to tough problems, working with our clients to achieve new marketing milestones.  

We are looking for innovative minds and team players to join our growing team, with offices in New York City, Portland, OR and Denver, CO. 

Join Our Growing Team
We are dedicated to helping our clients succeed through customer analytics. In this role, you will work with complex datasets to uncover insights, support data-driven decision making, and deliver analyses that drive measurable business outcomes. You will collaborate with both clients and internal team members, gaining exposure to high-impact projects while continuing to develop advanced technical and consulting skills. 

Key Responsibilities 

As part of our consulting team, you will work directly with retail and publishing clients to help them make better use of their customer data. Your responsibilities will include: 

• Partner with Clients on Analytics Needs: Work with clients to understand business questions and translate them into clear, actionable analyses. 

• Analyze Data & Identify Insights: Dive into large customer datasets to uncover key trends, risks, and opportunities that inform marketing, product, and sales strategies.. 

• Support Activation of Insights: Contribute to client-facing recommendations and playbooks that explain how insights can be applied across marketing, and sales  systems. 

• Measure & Report Business Outcomes: Help evaluate the impact of client initiatives by measuring performance and preparing reports that communicate ROI and progress against goals. 

Qualifications 

Experience 

• 3–5 years of experience in analytics, business intelligence, or related data-driven roles. 

• Experience in a consulting, agency, or consumer-facing industry (retail, eCommerce, publishing) preferred. 

Technical Skills 

• Proficiency with data visualization or business intelligence tools (Tableau, Power BI, or Looker). 

• Hands-on experience with web analytics platforms (Google Analytics or Adobe Analytics). 

• Working knowledge of SQL for data extraction and analysis. 

• Familiarity with data platforms such as Google BigQuery, Snowflake, or Redshift is a plus. 

• Exposure to marketing technology systems (e.g., Salesforce, HubSpot, Marketo, GTM) preferred. 

Analytical & Problem-Solving Skills 

• Strong quantitative and analytical skills, with the ability to turn raw data into clear business insights. 

• Understanding of statistical concepts and their applications in business settings. 

• Ability to structure analyses and connect findings to client business goals. 

Communication & Collaboration 

• Strong written and verbal communication skills; able to explain analytical findings to non-technical stakeholders. 

• Comfortable presenting insights to client teams with support from senior consultants. 

• Proven ability to collaborate effectively with cross-functional teams. 

Education 

• Bachelor’s degree in Analytics, Statistics, Economics, Computer Science, Mathematics, Business, or a related field. 

Cultural Add 

We are looking for people who are willing to come to an early-stage start-up to help us build something truly special, learn continuously, and have fun along the way.  This is an environment for A-players who inherently believe that real-time, cross-channel customer experiences are the future of marketing, and that they themselves possess the intellect and drive necessary to deliver that future. The ideal employee must display Actable’s core values daily: 

• We act with integrity, always. We are sincere and honest with our clients and with each other. 

• We are relentlessly curious. We like to ask, “why,” we love to learn, and we are never satisfied with “good enough.” 

• We love to innovate. We build things and invent solutions and products that our clients need.  

• We focus on results, and continuous improvement. We drive incremental revenue for our clients on an ongoing basis.  

• We collaborate. We share, teach and learn together. We have a ton of fun along the journey. 

Additionally, since we are spread between locations candidates must be comfortable in a high-collaboration virtual environment.  Actable has clear guidelines for our expectations in this area.  Actable will offer an attractive compensation package of base salary, profit sharing, and medical/dental/vision benefits. 

Actable’s Commitment to Diversity and Inclusion 

At Actable, our team is our most important asset. We work with clients from a variety of backgrounds and experiences, whose shared goal is to connect with customers in meaningful ways that build trust and value. Our ability to deliver great work to them is rooted in our commitment to a diverse, inclusive culture that is built around the belief that we learn and grow better together. 

In building our team, what matters most is that you are yourself when you are with us. We welcome the unique contributions of our employees and seek to celebrate and support individual voices for the collective benefit of our team and our customers. As such, we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. For more information, please email [email protected]. 

At Actable (www.actabledata.com) we are redefining marketing services by putting the customer at the center of our world. As we define a new business category, the Customer Data Agency, we turn the old, channel-driven marketing paradigm inside-out. Our customer-first approach strengthens, expands and enhances our clients’ relationships with their customers, and is built around the core data disciplines that are required for marketing success in the digital age: collection, organization, activation, enrichment, and optimization. 

Our results-oriented culture is built on a diverse set of skills possessed by a collaborative and forward-looking team who are hungry to deliver solutions to tough problems, working with our clients to achieve new marketing milestones.  

We are looking for innovative minds and team players to join our growing team, with offices in New York City, Portland, OR and Denver, CO. 

Join Our Growing Team 

We are dedicated to helping our clients succeed through customer analytics. In this role, you will translate complex data into tangible business outcomes and a measurable return on investment. You will have the unique opportunity to shape our methods, deliver impactful projects, work hand-in-hand with clients to drive business decisions, and expand our presence in the customer analytics industry. 

 Key Responsibilities 

As a key member of our consulting team, you will partner directly with retail and publishing clients to help them turn their customer data into their most valuable asset. Your responsibilities will include: 

• Become a Trusted Advisor: Act as an analytics partner for clients, understanding their unique business challenges and translating their needs into clear analytical roadmaps. 

• Uncover Actionable Insights: Dive deep into customer data to identify key trends, risks, and growth opportunities that will inform marketing, product, and sales strategies. 

• Tell Compelling Stories with Data: Go beyond the numbers to create and present clear, persuasive narratives and data visualizations (using tools like Tableau or Power BI) that guide senior leadership to make confident, data-driven decisions. 

• Enable Last-Mile Activation: Translate analytical insights into practical, step-by-step activation playbooks. You will help guide client teams on how to implement these data-driven strategies directly within their existing marketing, CRM, and operational systems, bridging the critical gap between recommendation and real-world execution. 

• Drive & Measure Business Impact: Develop frameworks to quantify the ROI of key initiatives and provide clear, data-backed recommendations to help clients optimize performance and achieve their goals. 

Qualifications 

Experience: 

• 5-7+ years of progressive experience in analytics, data science, business intelligence, or a similar data-driven role. 

• Experience working at a marketing agency, management consultancy, or on the client-side in a retail, eCommerce, or consumer-facing industry. 

• Domain expertise in marketing analytics, performance marketing, and/or eCommerce. 

Technical Skills: 

• BI & Data Visualization: Strong proficiency in data visualization tools such as Tableau, Power BI, or Looker to build dashboards and tell stories with data. 

• Web Analytics: Expertise in web analytics platforms like Google Analytics (GA4) or Adobe Analytics. 

• Data Platforms: Experience with cloud data warehouses and platforms such as Google BigQuery, Snowflake, Redshift, or Azure. 

• SQL: Moderate proficiency in SQL for complex data extraction, manipulation, and analysis. 

• Marketing Technology: Familiarity with CRMs (e.g., Salesforce), marketing automation platforms (e.g., Marketo, HubSpot), and tag management systems (e.g., GTM). 

Analytical & Problem-Solving Skills: 

• Exceptional quantitative, analytical, and problem-solving skills with a strong attention to detail. 

• Understanding of statistical concepts (e.g., statistical significance, regression analysis) and their application to business problems. 

• Demonstrated ability to think strategically, structure complex problems, and translate data into clear, compelling narratives and strategic recommendations. 

Communication & Leadership: 

• Excellent written and verbal communication skills, with a proven ability to articulate complex analytical concepts to both technical and non-technical audiences. 

• Strong time management skills, with the ability to manage multiple initiatives simultaneously in a fast-paced environment. 

• Proven ability to collaborate effectively with cross-functional teams and build strong working relationships. 

Education: 

• Bachelor’s degree in a quantitative field such as Analytics, Statistics, Economics, Computer Science, Mathematics, or Business. 

Cultural Add 

We are looking for people who are willing to come to an early-stage start-up to help us build something truly special, learn continuously, and have fun along the way.  This is an environment for A-players who inherently believe that real-time, cross-channel customer experiences are the future of marketing, and that they themselves possess the intellect and drive necessary to deliver that future. The ideal employee must display Actable’s core values daily: 

• We act with integrity, always. We are sincere and honest with our clients and with each other. 

• We are relentlessly curious. We like to ask, “why,” we love to learn, and we are never satisfied with “good enough.” 

• We love to innovate. We build things and invent solutions and products that our clients need.  

• We focus on results, and continuous improvement. We drive incremental revenue for our clients on an ongoing basis.  

• We collaborate. We share, teach and learn together. We have a ton of fun along the journey. 

Additionally, since we are spread between locations candidates must be comfortable in a high-collaboration virtual environment.  Actable has clear guidelines for our expectations in this area.  Actable will offer an attractive compensation package of base salary, profit sharing, and medical/dental/vision benefits. 

Actable’s Commitment to Diversity and Inclusion 

At Actable, our team is our most important asset. We work with clients from a variety of backgrounds and experiences, whose shared goal is to connect with customers in meaningful ways that build trust and value. Our ability to deliver great work to them is rooted in our commitment to a diverse, inclusive culture that is built around the belief that we learn and grow better together. 

In building our team, what matters most is that you are yourself when you are with us. We welcome the unique contributions of our employees and seek to celebrate and support individual voices for the collective benefit of our team and our customers. As such, we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. For more information, please email [email protected]. 

Actable (www.actabledata.com) is a tech-enabled service provider specializing in customer analytics. Through our Intelligence Factory platform, we help brands collect, unify, and activate customer data, enabling smarter, personalized customer experiences and driving measurable business growth.
 

We combine expert consulting with proprietary technology, empowering our clients to rapidly implement advanced segmentation, predictive modeling, and real-time insights. Our results-oriented culture is built on a diverse set of skills possessed by a collaborative and forward-looking team who are motivated to deliver solutions to tough problems, working with our clients to achieve new customer analytics milestones.   

We’re looking for passionate, collaborative individuals eager to join our growing team. Actable is headquartered in New York City, with offices in Portland, OR, and Denver, CO. For this role we are open to New York based or remote Eastern time zone candidates in the U.S. 

About Actable 

Actable is a customer analytics and intelligence services firm that helps brands turn first-party customer data into actionable insights and measurable business outcomes using our proprietary Intelligence Factory framework. We partner closely with clients to design, build, and operate Customer Intelligence Hubs that power analytics, insights, and activation across the organization. 

Role Summary 

The Production Support Specialist will be responsible for monitoring, supporting, and ensuring the reliability of Actable’s Customer Intelligence Hubs and underlying Google Cloud Platform (GCP) data environment, with a strong focus on BigQuery. This role plays a critical part in maintaining the health of production analytics systems, responding to incidents, and coordinating resolution across data engineering, solutions delivery, and analytics teams. 

This person will act as an operational bridge between technical teams and client-facing stakeholders, helping ensure that customer data environments are stable and delivering expected outcomes. 

Key Responsibilities 

Production Monitoring & Incident Response 

• System Monitoring: Track the health of data pipelines, BigQuery jobs, and reporting layers to ensure data freshness. 

• Incident Response: Respond to automated alerts and client-reported issues. You will perform initial triage, troubleshoot using SQL and Python, and coordinate with engineers for complex fixes. 

• Communication: Provide clear, professional, and proactive updates to North American stakeholders during service disruptions. You must be able to translate “tech-speak” into business impact. 

• Operational Bridge: Own the support ticket lifecycle, documenting resolutions and helping build the “runbook” for this new department. 

• On-Call Support: Maintain 24/7 availability for rare, severe outages (SEV 1 emergencies) to ensure business continuity. 

Schedule & Location 

• Remote: US-Based. 

• Core Hours: 7:00 AM – 3:00 PM EST (to provide early-market coverage for our East Coast and global clients). 

• Availability: Includes an on-call rotation for critical system failures. 

Customer Intelligence Hub Support 

• Support the day-to-day operation of client Customer Intelligence Hubs, ensuring data availability, accuracy, and reliability. 

• Partner with Solutions Delivery and Customer Success teams to investigate and resolve client-reported issues related to analytics outputs, data freshness, or access. 

• Assist with production deployments, changes, and enhancements that impact client intelligence hubs. 

Cross-Functional Coordination 

• Act as a liaison between data engineering, analytics, cloud infrastructure, and client teams during incidents or service disruptions. 

• Communicate status updates, timelines, and resolutions clearly to both technical and non-technical stakeholders. 

Process Improvement & Reliability 

• Contribute to the development and maintenance of runbooks, monitoring standards, SLAs, and escalation paths for production systems. 

• Identify recurring issues and collaborate with engineering teams to drive long-term fixes and reduce operational toil. 

• Recommend and support automation efforts to improve system observability and reliability. 

Documentation & Knowledge Sharing 

• Maintain clear documentation for supported systems, workflows, and common troubleshooting scenarios. 

• Support onboarding and knowledge transfer related to production support practices and environments. 

Qualifications 

Required 

• 1+ years of experience working within or alongside a data engineering or technical team. 

• Technical Proficiency: Hands-on comfort with SQL, Python, and Google Cloud (specifically BigQuery). 

• Communication Excellence: Exceptional written and verbal English communication skills. 

• Problem-Solving Background: We value “front-line” experience. If you have worked in high-pressure environments—such as customer support, retail, call centers, or hospitality (wait staff)—and have since pivoted to data, we want to hear from you. 

Preferred 

• Experience supporting analytics platforms, data warehouses, or customer data platforms. 

• A degree or certification in Data Analytics, Computer Science, or a related field. 

• Experience working in consulting or client-services environments. 

• Familiarity with monitoring, alerting, and ticketing tools. 

What Success Looks Like 

• Data Warehouse and BigQuery environments are proactively monitored and reliably supported. 

• Production issues are identified early, resolved efficiently, and clearly communicated. 

• Operational processes improve over time, resulting in fewer incidents and smoother client experiences. 

• Internal teams and clients trust the stability and responsiveness of Actable’s production environments. 

Growth Track 

After 1 year of successful service in this role, you will be eligible for a formal performance evaluation for promotion into alternative growth tracks such as Data Engineering or DataOps Engineering Management, depending on your career interests and performance. 

Culture Add 

We are looking for people who are willing to come to an early-stage start-up to help us build something truly special, learn continuously, and have fun along the way.  This is an environment for A-players who inherently believe that real-time, cross-channel customer experiences are the future of marketing, and that they themselves possess the intellect and drive necessary to deliver that future. The ideal employee must display Actable’s core values daily: 

• We act with integrity, always. We are sincere and honest with our clients and with each other. 

• We are relentlessly curious. We like to ask, “why,” we love to learn, and we are never satisfied with “good enough.” 

• We love to innovate. We build things and invent solutions and products that our clients need.  

• We focus on results, and continuous improvement. We drive incremental revenue for our clients on an ongoing basis.  

• We collaborate. We share, teach and learn together. We have a ton of fun along the journey. 

Additionally, since we are spread between locations candidates must be comfortable in a high-collaboration virtual environment.  Actable has clear guidelines for our expectations in this area.  Actable will offer an attractive compensation package of base salary, profit sharing, and medical/dental/vision benefits. 

Actable’s Commitment to Diversity and Inclusion 

At Actable, our team is our most important asset. We work with clients from a variety of backgrounds and experiences, whose shared goal is to connect with customers in meaningful ways that build trust and value. Our ability to deliver great work to them is rooted in our commitment to a diverse, inclusive culture that is built around the belief that we learn and grow better together. 

In building our team, what matters most is that you are yourself when you are with us. We welcome the unique contributions of our employees and seek to celebrate and support individual voices for the collective benefit of our team and our customers. As such, we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. For more information, please email [email protected]. 

Actable (www.actabledata.com) is a tech-enabled service provider specializing in customer analytics. Through our Intelligence Factory platform, we help brands collect, unify, and activate customer data, enabling smarter, personalized customer experiences and driving measurable business growth. 

We combine expert consulting with proprietary technology, empowering our clients to rapidly implement advanced segmentation, predictive modeling, and real-time insights. Our results-oriented culture is built on a diverse set of skills possessed by a collaborative and forward-looking team who are motivated to deliver solutions to tough problems, working with our clients to achieve new customer analytics milestones.   

We’re looking for passionate, collaborative individuals eager to join our growing team. Actable is headquartered in New York City, with offices in Portland, OR, and Denver, CO, and we are open to remote candidates across the U.S. 

Cultural Add 

We are looking for people who are willing to come to an early-stage start-up to help us build something truly special, learn continuously, and have fun along the way.  This is an environment for A-players who inherently believe that real-time, cross-channel customer experiences are the future of marketing, and that they themselves possess the intellect and drive necessary to deliver that future. The ideal employee must display Actable’s core values daily: 

• We act with integrity, always. We are sincere and honest with our clients and with each other. 
• We are relentlessly curious. We like to ask, “why,” we love to learn, and we are never satisfied with “good enough.” 
• We love to innovate. We build things and invent solutions and products that our clients need.  
• We focus on results, and continuous improvement. We drive incremental revenue for our clients on an ongoing basis.  
• We collaborate. We share, teach and learn together. We have a ton of fun along the journey

Additionally, since we are spread between locations candidates must be comfortable in a high-collaboration virtual environment.  Actable has clear guidelines for our expectations in this area.  Actable will offer an attractive compensation package of base salary, profit sharing, and medical/dental/vision benefits. 

Actable’s Commitment to Diversity and Inclusion 

At Actable, our team is our most important asset. We work with clients from a variety of backgrounds and experiences, whose shared goal is to connect with customers in meaningful ways that build trust and value. Our ability to deliver great work to them is rooted in our commitment to a diverse, inclusive culture that is built around the belief that we learn and grow better together. 

In building our team, what matters most is that you are yourself when you are with us. We welcome the unique contributions of our employees and seek to celebrate and support individual voices for the collective benefit of our team and our customers. As such, we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. For more information please email [email protected].