Actable (www.actabledata.com) is a tech-enabled service provider specializing in customer analytics. Through our Intelligence Factory platform, we help brands collect, unify, and activate customer data, enabling smarter, personalized customer experiences and driving measurable business growth.
We combine expert consulting with proprietary technology, empowering our clients to rapidly implement advanced segmentation, predictive modeling, and real-time insights. Our results-oriented culture is built on a diverse set of skills possessed by a collaborative and forward-looking team who are motivated to deliver solutions to tough problems, working with our clients to achieve new customer analytics milestones.
We’re looking for passionate, collaborative individuals eager to join our growing team. Actable is headquartered in New York City, with offices in Portland, OR, and Denver, CO, and we are open to remote candidates across the U.S.
Role Overview
The Director of Client Results is responsible for the success of Actable’s client portfolio. This role owns the full spectrum of client engagement—driving high-quality delivery, customer value realization, and account expansion—while also ensuring internal coordination across Actable’s internal teams – martech platforms, data science, data engineering, and analytics teams.
Ideal candidates bring deep experience in customer analytics, with a fluency in foundational and advanced use cases such as identity resolution, audience segmentation, experience orchestration, measurement frameworks, predictive analytics, and next-best action (NBA) design. This is not a passive stewardship role—it’s a leadership position for someone who can actively build and advance a hybrid services + technology model in a growth-stage environment.
Key Responsibilities
Engagement & Delivery Leadership
- Lead delivery across a portfolio of clients executing against core customer analytics use cases: identity stitching, data engineering, customer segmentation, journey orchestration, marketing attribution, CDP enablement, and machine learning applications.
- Ensure engagements are scoped and executed to reflect measurable impact—on time, on budget, and in alignment with customer strategy.
- Serve as the escalation point for delivery excellence, risk management, and internal cross-functional coordination.
Client Results Strategy & Measurement
- Define and implement a scalable customer success framework grounded in data product maturity, value realization milestones, and stakeholder health scoring.
- Track, analyze, and report on customer outcomes, identifying both risks and growth opportunities at the intersection of platform, data, and experience.
- Institutionalize best practices, implementation patterns, and reusable IP across identity, experience, measurement, and data science use cases.
Commercial Partnership
- Collaborate with leadership to qualify, scope, and close strategic opportunities with an understanding of customer data architecture and long-term strategy.
- Drive account planning, stakeholder alignment, and expansion roadmapping in concert with executive sponsors.
- Help create go-to-market messaging and implementation packaging for key data use cases and hybrid service offerings.
Operational Alignment
- Act as the operational “glue” across Actable’s internal teams – martech platforms, data engineering, analytics, and data science—ensuring that scope, expectations, and responsibilities are aligned.
- Own internal governance for client programs: cadence, escalation protocols, change management, and resource coordination.
- Mentor and scale a high-performing Client Results team with both technical fluency and stakeholder management savvy.
Required Qualifications
- 7-10 years of experience in customer success, engagement delivery, or technical account management—within a data-driven, marketing technology, or cloud services environment.
- Strong command of customer analytics and data use cases: identity resolution, behavioral segmentation, CDPs, cross-channel measurement, journey orchestration, and predictive analytics.
- Proven leadership across engagements that span platform integration (e.g. cloud data warehouse + CDP + decision engine) and strategic enablement.
- Deep familiarity with cloud-native data architectures (Google Cloud, Snowflake, etc.), common martech platforms (e.g., CDPs, ESPs, CEPs), and ML-powered use cases.
- Demonstrated experience managing executive client relationships and navigating complex stakeholder landscapes.
- Clear, confident communicator across technical and commercial audiences, both internally and externally.
Preferred Qualifications
- Experience in a consulting or hybrid services/technology firm, particularly one focused on customer data, customer analytics, AI/ML applications, or digital transformation.
- Experience in designing, implementing, and optimizing project management processes and tools within a fast-paced, client-facing service delivery or consulting environment.
- Strong understanding of customer lifecycle management metrics (e.g., NPS, CSAT, NRR, time-to-value) and how to drive them through delivery and enablement.
- A track record of building customer success organizations, preferably in fast-growth or entrepreneurial environments.
- Experience contributing to product/solution strategy for data-driven services offerings.
What You’ll Bring
- A systems thinker who can lead both the macro strategy and micro execution of customer engagement.
- A sharp commercial and delivery mind with the operational instincts of a COO.
- A passion for turning customer data into a durable source of value—for clients and for Actable.
Cultural Add
We are looking for people who are willing to come to an early-stage company to help us build something truly special, learn continuously, and have fun along the way. This is an environment for A-players who inherently believe that data-driven, cross-channel customer experiences are the future of marketing, and that they themselves possess the intellect and drive necessary to deliver that future. The ideal employee must display Actable’s core values daily:
- We act with integrity, always. We are sincere and honest with our clients and with each other.
- We are relentlessly curious. We like to ask, “why,” we love to learn, and we are never satisfied with “good enough.”
- We love to innovate. We build things and invent solutions and products that our clients need.
- We focus on results and continuous improvement. We drive incremental revenue for our clients on an ongoing basis.
- We collaborate. We share, teach, and learn together. We have a ton of fun along the journey
We are spread between locations, candidates must be comfortable in a high-collaboration virtual environment. Actable has clear guidelines for our expectations in this area.
Actable’s Commitment to Diversity and Inclusion
At Actable, our team is our most important asset. We work with clients from a variety of backgrounds and experiences, whose shared goal is to connect with customers in meaningful ways that build trust and value. Our ability to deliver great work to them is rooted in our commitment to a diverse, inclusive culture that is built around the belief that we learn and grow better together.
In building our team, what matters most is that you are yourself when you are with us. We welcome the unique contributions of our employees and seek to celebrate and support individual voices for the collective benefit of our team and our customers. As such, we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. For more information please email [email protected].
